1. Introduction
At BrightWillowHarbor, we strive to ensure your complete satisfaction with our products and services. This Refund Policy outlines our procedures and guidelines regarding refunds, returns, and exchanges. By making a purchase from our Website, you agree to the terms of this Refund Policy.
2. Art Purchases
2.1 Original Artwork
We understand that purchasing original artwork is a significant investment. To ensure your satisfaction:
- All original artwork comes with a 14-day money-back guarantee from the date of delivery.
- If you are not completely satisfied with your purchase, you may return the artwork in its original condition and packaging for a full refund of the purchase price (excluding shipping costs).
- You are responsible for return shipping costs and ensuring the safe return of the artwork.
- The artwork must be returned in its original condition, undamaged, and with all accompanying documentation.
- Once we receive the returned artwork and verify its condition, we will process your refund within 14 business days.
2.2 Limited Edition Prints
For limited edition prints:
- Limited edition prints may be returned within 14 days of delivery for a full refund (excluding shipping costs).
- Prints must be returned in their original condition, unframed, and in the original packaging.
- Custom-framed prints are non-refundable unless there is a defect in the framing.
- You are responsible for return shipping costs unless the print arrives damaged or defective.
3. Digital Products and Services
3.1 Digital Downloads
Due to the nature of digital products:
- Digital downloads (e-books, tutorials, digital art files) are non-refundable once the download link has been accessed.
- If you experience technical issues with your download, please contact our customer support for assistance before requesting a refund.
- If a digital product is fundamentally different from its description, you may be eligible for a refund at our discretion.
3.2 Online Courses and Workshops
For online courses and workshops:
- Online courses and workshops may be refunded within 7 days of purchase if you have completed less than 25% of the course content.
- After 7 days or if you have completed more than 25% of the course, no refunds will be issued.
- Course subscriptions can be canceled at any time, but no partial refunds will be provided for the current billing period.
4. Membership and Subscription Services
For subscription-based services:
- Monthly membership subscriptions can be canceled at any time, but no partial refunds will be provided for the current month.
- Annual membership subscriptions may be refunded on a prorated basis if canceled within the first 30 days of the subscription period.
- After the first 30 days, annual subscriptions are non-refundable for the remainder of the term.
- To cancel a subscription, please log into your account or contact our customer support team.
5. Events and Workshops
For in-person events and workshops:
- Full refunds are available up to 14 days before the event date.
- Cancellations made 7-13 days before the event are eligible for a 50% refund or a full credit toward a future event.
- No refunds will be issued for cancellations made less than 7 days before the event.
- If an event is canceled or postponed by BrightWillowHarbor, you will be offered a full refund or the option to transfer your registration to the rescheduled event date.
- Event tickets may be transferred to another person if you provide written notice to us at least 48 hours before the event.
6. Damaged or Defective Products
If your purchase arrives damaged or defective:
- Please notify us within 48 hours of receiving the product, with photographs of the damage.
- We will arrange for return shipping at our expense.
- Once we receive the damaged item, we will, at your choice, replace the product, offer store credit, or provide a full refund including original shipping costs.
- For custom or commissioned artwork, repairs or adjustments will be made before considering a refund.
7. Refund Process
7.1 How to Request a Refund
To request a refund:
- Contact our customer service team at [email protected] with your order number and reason for the refund request.
- For physical products, you will receive return instructions and a return authorization number.
- Return the product as directed, including all original packaging, accessories, and documentation.
- Once we receive and inspect the returned items, we will process your refund.
7.2 Refund Processing Time
After approving your refund:
- Credit card refunds typically appear on your statement within 5-10 business days.
- Bank transfers may take 7-14 business days to process.
- Store credit will be applied to your account immediately upon approval.
8. Exceptions
Please note the following exceptions to our refund policy:
- Personalized or custom-made items cannot be returned unless they are defective or significantly different from what was ordered.
- Sale or clearance items marked as "Final Sale" are not eligible for returns or refunds.
- Shipping fees, handling charges, and taxes are non-refundable except in cases where products are defective or damaged upon arrival.
- We reserve the right to refuse refunds if we suspect fraudulent or abusive return activity.
9. Changes to Refund Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes to the Refund Policy constitutes your acceptance of the updated policy.
10. Contact Us
If you have any questions or concerns about our Refund Policy, please contact our customer service team:
BrightWillowHarbor
48 Graham Bypass Oscarside NE20 0RB
Phone: +444050059380
Email: [email protected]
Registration Number: 09573593